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Cancellation and Return Policy

Last updated: 29.09.2026 · Version 1

The Turkish version of this text is legally binding; this translation is for information only.

1. Order cancellation

You can cancel your order at any time before it goes into production / printing. Send your cancellation request with your order number via our WhatsApp line (0542 271 19 04) or to denizmatbaa@gmail.com. You can follow your order status on your order page; if the status is “In production” or later, printing has started.

Custom orders that have entered the printing stage cannot be cancelled. For orders that include the design service, the design fee is not refunded once design work has started.

2. Returns and exchanges

Under consumer legislation (Regulation on Distance Contracts Art. 15/1 (ç)), there is no right of withdrawal for custom-printed products (business cards, brochures, labels, invitations, posters, banners, etc.); these products cannot be returned for arbitrary reasons unless there is a tangible error caused by the Seller.

Errors caused by the Seller are: misregistration, use of the wrong file or image, a material, size or quantity different from the order, obvious print defects and transport damage. In these cases your product is reprinted free of charge and delivered quickly; if you prefer, you may also exercise your rights to a refund or price reduction under Law No. 6502.

The following are not defects: spelling and content errors in a file printed with your approval, minor colour differences between screen and print, tone differences resulting from converting RGB files to CMYK, blurry printing of low-resolution images and the technical tolerances in the Print Terms.

3. Reporting a defective product

Report the defective product as soon as possible after receipt, with your order number and photos of the product, via WhatsApp (0542 271 19 04) or denizmatbaa@gmail.com. For transport damage, do not accept the parcel; have the courier draw up a damage report. We may ask you to send the product back; in that case the shipping cost is borne by Deniz Matbaa.

4. Refunds

Refunds are made to the card and in the currency used for payment within 14 days at the latest after the cancellation or return is accepted. For instalment payments, your bank reflects the refund in the instalments. The time it takes for the refund to appear on your card depends on your bank.